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Service Excellence

Always a popular category, the Service Excellence award is for family businesses that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers.

Judges will be looking for:

  • Evidence of how an investment in service excellence has had a positive impact on both your business and your customers
  • How your service compares to the industry standard and how it helps you to differentiate
  • How the family values and the family members drive and support the commitment to service excellence within the business
  • How you evaluate and monitor service standards across the business
  • Your future plans for the business and how you will maintain a commitment to service excellence, and how family members will be involved


Previous Winners

People's Choice voting is now open!

Time to have your say? We think so! Voting for the People's Choice Award of the 2017 Midlands Family Business Awards, sponsored by Streets Chartered Accountants, is now open. Hit the ‘Vote Here!’ button to go to the awards voting platform and register - you can then place your vote for your favourite family business!