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Service Excellence

Always a popular category, the Service Excellence award is for family businesses that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers.

Judges will be looking for:

  • Evidence of how an investment in service excellence has had a positive impact on both your business and your customers
  • How your service compares to the industry standard and how it helps you to differentiate
  • How the family values and the family members drive and support the commitment to service excellence within the business
  • How you evaluate and monitor service standards across the business
  • Your future plans for the business and how you will maintain a commitment to service excellence, and how family members will be involved


Previous Winners

Enter Midlands Family Business Awards

Time to shine a light on your family business? We think so! Entries for the Midlands Family Business Awards are now open. Hit the ‘enter awards’ button to go to the awards entry platform - entries are free and you can select from 10 different award categories. Good luck!