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Service Excellence

Always a popular category, the Service Excellence award is for family businesses that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers.

Judges will be looking for:

  • Evidence of how an investment in service excellence has had a positive impact on both your business and your customers
  • How your service compares to the industry standard and how it helps you to differentiate
  • How the family values and the family members drive and support the commitment to service excellence within the business
  • How you evaluate and monitor service standards across the business
  • Your future plans for the business and how you will maintain a commitment to service excellence, and how family members will be involved


The waiting is over!

The Winner and Highly Commended in each of our Award categories were announced at our glittering black-tie ceremony at The Velodrome, Derby Arena on Thursday 9 November.