Service Excellence

Always popular, Service Excellence is for family businesses of all sizes across all sectors, that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers.

What the judges want to see

• Evidence of how an investment in service excellence has had a positive impact on both your business and your customers
• How your service compares to the industry standard and how it helps you to differentiate
• How the family values and the family members drive and support the commitment to service excellence within the business
• How you evaluate and monitor service standards across the business
• Your future plans for the business and how you will maintain a commitment to service excellence, and how family members will be involved
• Your aspirations for the business and how current and future family generations will be involved

Sponsored by Premier Community